Manager Intake — Technical Design
Approved v2 by Srinjoy Das
Approved v2 · Srinjoy Das · Aug 20, 2026 · changes in draft
Work orders cut at v2 · document now v2 · 5 of 5 done
NSIPG-001
NSIPG-004
NSIPG-006
NSIPG-007
NSIPG-019
Manager Intake — Technical Design
Settles the how for the Manager Intake front door and cites the grounded ServiceNow mechanism behind each decision. Implements the feature requirements in this section (REQ-001·F1, REQ-002·F1, REQ-019·F1/F2, REQ-017·F1) and the register REQs behind them.
1. Decision summary
| # | Decision | Grounded mechanism |
|---|---|---|
| D1 | Intake shape = standard Catalog Item producing one REQ → one RITM, ordered through a branded widget | Service Catalog: ordering a good or service via Catalog Item produces REQ → RITM → fulfilment tasks |
| D2 | The front door = a custom Service Portal page + widget on the stock sp portal (the branding), not the stock catalog form |
REQ-019; Service Portal delta (custom UI = real widget code) |
| D3 | Submit path = the widget's server script orders the catalog item with the captured values (standard cart/order API) | Service Portal delta: widget server script; Cart API (sn_sc.CartJS) |
| D4 | Who sees it = User Criteria (script: has ≥1 active direct report) on the item, plus page role visibility | Service Catalog: User Criteria governs who can see or order an item |